Before you submit a repair request, review the information below.
If you are experiencing plumbing problems before you send in a work order please check the
- If you have a clogged drain, make sure to try a drain clearing product like Drain-O or Liquid
Plumber first. If we send someone out to clear it and it turns out to be food, debris, foreign objects
etc., you could be held responsible for the cost of the service.
- If you have a clogged toilet, try plunging it first before submitting a work order.
- Report any active leaks right away. You could be held liable for repairs to fix any damage that
occurs to the property due to a leak that isn’t reported in a timely manner.
- Familiarize yourself with the locations of the shut-off valves in kitchens and bathrooms, and the
location of the main shut-off valve so you can easily locate them in the event of a leak / flood.
If you are experiencing an electrical problem before you send in a work order please check the
- Always check to see if your appliance, device, lamp etc., is properly plugged in. The best way to
do this is to unplug it and plug it back in.
- Check your GFCI’s. GFCI stands for Ground Fault Circuit Interrupter. GFCI’s are like mini-breakers
and if too many items get plugged in on a circuit they will trip and will need to be reset. To check
them, push the “test” button and then depress the “reset” button. If it was tripped the GFCI
outlet, and any outlets ‘downstream’ of it will now have power restored. https://www.youtube.com/watch?v=QHIvy_zSQf8
- Check your service panel to see if any breakers have tripped and reset them as necessary.
- If you lose all of your power, before calling us please check your surrounding area to see if other
houses or buildings have lost power also.
If you are experiencing heating, cooling or lack of hot water issue, before you send in a work order,
please check the following:
- The airflow to your A/C or heating unit is very important and air filters should be changed
regularly. If they’re not changed regularly, the restriction of air can cause the A/C or furnace to
- There’s a switch located on or near the furnace and sometimes accidentally gets switched off.
Make sure it’s in the “On” or “Up” position.
- If you lose hot water, and your hot water tank is electric, check the service panel and see if the
breaker has been tripped.
- If you lose hot water, and your hot water tank is gas, try to re-light the pilot light. Instructions on
how to do that are located here: https://www.youtube.com/watch?v=aBYgCK7-aYs
If you're still having problems, make your repair request below.
Log in Now
Log into the portal to create your repair request. We will get in touch shortly.
If you're a new tenant, call us for help signing into the portal: (509) 921-9898